ONLINE course

Professional e-mail communication in English

Successful and professional business correspondence!

E-mail communication is convenient but it isn’t always straightforward. For instance, it can be difficult understanding exactly what someone wants from us or what they are trying to tell us. You may sometimes wonder why some people don’t respond to your e-mail. And there are times when we find it hard to get the wording right and put our message across, particularly if the topic is complex.


If this sounds familiar to you, then our online training is there to help you communicate more efficiently. Not only will you improve the quality of the English in your e-mails, but you will also learn what you need to know when communicating with people in different cultural regions.

Course content

Module 1 (one afternoon session)

  • Subject line – making sure your mail gets read!

  • Misunderstandings and reading between the lines

  • Applying the sympathy factor to influence the reaction to your e-mail

  • Recognition and correct use of informal and formal writing styles

  • Getting others to do what we ask them to do – making requests indirectly


Module 2 (one afternoon session)

  • How cultural differences affect the way people react to your e-mail

  • Responding to criticism and ‘emotional’ messages

  • Delivering bad news

  • How to say ‘No’ in an e-mail when you are unable to meet a request

  • Your questions about e-mail correspondence

David Preston about the course

Target group

Ideal for those in customer service, inhouse sales or operative purchasing who are in daily contact with customers and suppliers or where an e-mail ticketing system is in use.

Benefits to you:

  • You will learn to formulate messages that are easily understood

  • You will be able to persuade people to do what you want them to

  • You will know what kind of wording to use to approach tricky subjects

  • Your e-mail communication will be more professional and efficient!

Further information:

  • Each module takes about 3.5 hours, including a short break.

  • Feel free to bring your own examples and questions for the trainer to help you with.

  • The training language is English so you can practice and improve your speaking skills too!

  • Maximum group size: 12

  • System: Clickmeeting ( )


David Preston


David has twenty-five years’ experience in teaching groups and coaching managers in English. He is the kind of person who really enjoys encouraging and helping others enhance their communication skills and improving their confidence in using the language. Originally from Sheffield in England, David has been living and working in Germany since 1995. He also taught in Croatia for a year in 1998.

Mehr Infos..

Booking information

  • LIVE Training

  • 2 modules over 2 half-days

  • Duration: à 3.5h

  • Language: English

Participation fee

€ 375.00 plus VAT.

Upcoming events:


March 18 and 25, 2021

June 10 and 17, 2021


from 2.00 p.m. - 5.30 p.m.


Contact us if you have any questions!

+49 911 39 45 628


375 EUR excluding VAT (446.25 EUR including VAT)

Please read our terms and conditions for online seminars before completing your booking.

Sebastian James Hawkins

90513 Zirndorf


Wachendorfer Str. 7



Fax: +49 (0)3222 - 14 87 198


Tel: +49 (0)911 - 39 45 628