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Business fluent in English: communicate effectively in a foreign language

In just 9 hours of training, you will learn the vocabulary, language and soft skills to conduct professional negotiations in English.

These topics are covered in this course based on the four main phases of negotiations: 

For the preparation phase: 

  • Learn key vocabulary and concepts for negotiations

  • Train small talk & introductions

  • Understand agenda English

For the information phase:

  • Learn how to get the negotiation off to a good start

  • Train various questioning techniques 

  • Understand how to ‘listen actively’ properly

For the bargaining phase:

  • Learn how to react to, deal with and resolve difficulties 

  • Train discussion techniques for negotiators

  • Understand how to reframe situations to resolve sticking points

For the closing phase:

  • Learn how to bring a negotiation to an end whether it is positive or negative 

  • Train summarizing and giving feedback techniques

  • Understand how different cultures (US/UK/CHINA) approach negotiations

Inhouse Training

Duration: 1.5 days​ (9 a.m. - 1 p.m.)

Language: English

Minimum English language level: B1

Negotiation experience can be helpful, but is not necessary.


  • You are well-prepared for the world of negotiations in English

  • You practice the use of soft skills needed for negotiations.

  • You can now better understand and deal with cross-cultural situations.

  • You reduce your nervousness and are more confident in speaking ‘negotiation’ English.

  • You are ready grow your international negotiation skills with Hawkins Consulting Negotiation courses.


Essential business vocabulary for negotiations

Learning and using commonly used key terms and phrases in negotiations. Sound confident and competent. 

Polishing small talk

Establish rapport and build relationships through great conversations – know what to say, when to say it. 


Understanding the structure and wording of English agendas

Be better prepared, organized, and respect the standard protocols and procedures of negotiations in English. Be professional. 

Questioning strategies for effective communication

 Get the information you really need, ask to clarify and avoid misunderstandings, and craft your questions to guide negotiations in your favour. “For everyone who asks receives.”


Active listening techniques

Master the art of active listening to better understand, improve communication, build rapport and trust and “listen” between the lines. Two ears, one mouth! (Epictetus) 

Adapting language for negotiation challenges

Understand how to “pitch” your language and communication style to handle challenging situations and resolve conflicts. Speak the same language. 

Concluding negotiations and providing feedback 

Learn to summarize and close a negotiation clearly and concisely. Practice techniques for providing constructive feedback. 

Cultural Approaches to Negotiations

“When in Rome, do as the Romans” as the saying goes. Understanding cultures, bridges gaps, reduces misunderstandings, and enhances collaboration. Win friends through knowledge. Create enemies through ignorance. 


We have divided the course into 3 sessions, to give you plenty of time to learn, practice and improve as you go along, culminating in holding a short and simple (not difficult from a negotiations perspective) negotiation in the final session.

Don’t worry, it isn’t boring, ‘school-like’, and theoretical. We adopt a very-much ‘learning by doing’ approach, with short trainer input and hands-on practice. You will get personal feedback all along in a safe environment.


Ideal for anyone who has had little experience of negotiating in a professional environment. Also for participants who are completely new to the subject and will be taking on tasks in the future that require international negotiations in English.

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