MASTERING EMOTIONAL DISCUSSIONS
Staying calm, communicating clearly, and responding effectively under pressure
Difficult conversations are part of everyday professional life — whether dealing with conflict, resistance, emotional reactions, difficult behaviour or tense discussions under pressure.
This practical training helps participants remain calm, communicate clearly and respond constructively, even in emotionally charged situations.
Participants learn how difficult conversations develop, how emotions influence behaviour and decision-making, and how to stay focused and effective when discussions become challenging. The training combines practical communication tools, reflection and realistic exercises to support immediate application in everyday business situations.
Inhouse Training
Max. participants: 12
Length: 2-day training session (online or at your premises)
Language: English or German
Other related seminars:
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Conducting Conflict Talks
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Fundamentals of Negotiation
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Negotiation Advanced
This training can also be booked ONLINE in a 3D room at Tricat.
Further information here.
BENEFITS - AFTER THE TRAINING, PARTICIPANTS WILL BE ABLE TO:
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remain calmer and more confident in emotionally difficult situations
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communicate more clearly and constructively under pressure
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reduce unnecessary escalation and handle conflict more effectively
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respond more confidently to resistance and difficult behaviour
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maintain professional relationships while addressing challenging issues
COURSE CONTENT
Understanding difficult conversations - how difficult discussions develop, why situations escalate and what typically happens beneath the surface during emotionally charged interactions.
Emotions, reactions and escalation - understanding emotional triggers, automatic reactions and the impact emotions have on behaviour and decision-making.
Staying calm under pressure - practical techniques for maintaining clarity, slowing down reactions and responding more intentionally in difficult moments.
Recognising escalation early - how to identify behavioural and communication signals before situations intensify further.
Managing yourself before managing others - developing greater awareness of personal triggers, emotional patterns and self-management strategies during difficult interactions.
Keeping conversations constructive - how to maintain structure, refocus discussions and separate facts, emotions and relationship issues during conversations.
Communicating clearly and assertively - expressing concerns, viewpoints and boundaries clearly without blame, defensiveness or unnecessary escalation.
Handling resistance and difficult behaviour - approaches for responding to pressure, resistance and dominating behaviour in a calm and constructive way.
Understanding the other perspective - improving dialogue through listening, questioning and understanding underlying interests, needs and motivations.
Saying no and setting boundaries - how to refuse requests constructively while maintaining professional relationships and protecting priorities.
Practical conversation strategies - applying practical tools and structured approaches to realistic business situations and challenging workplace conversations.
METHODS
Combines short trainer input sessions, reflection, realistic business situations, structured exercises, pair and group work and practical application to support transfer into everyday professional communication.
TARGET GROUP
Professionals who need to handle difficult conversations, emotionally charged situations or conflict more effectively in everyday business interactions.
TRAINING IN A 3D WORLD
For our online delivery, we utilize TRICAT, an innovative platform that offers an immersive learning environment. TRICAT enables participants to engage in realistic scenarios that mimic face-to-face interactions, making online learning deeply engaging and highly effective. Take a look at our example.