MASTERING CHALLENGING AND CONFLICT CONVERSATIONS
Dealing confidently with challenging dialogue situations and people
In today's diverse and fast-paced work environment, mastering challenging and conflict conversations is not just a skill—it's a necessity.
"Mastering Challenging and Conflict Conversations" is a two-day intensive training designed to equip professionals with the tools and techniques to handle difficult discussions with confidence, empathy, and effectiveness. We prepare you to turn potential conflicts into opportunities for growth and collaboration.
BENEFITS TO YOU
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Enhanced communication skills: Learn to communicate effectively in difficult situations, ensuring your message is heard and understood.
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Conflict resolution techniques: Gain insights into different conflict management styles and how to apply them for constructive solutions.
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Emotional intelligence: Develop your ability to manage stress and emotions, both your own and those of others, in challenging conversations.
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Cultural competency: Improve your understanding and sensitivity towards cultural differences, enhancing your ability to navigate global professional environments.
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Personal and professional growth: Strengthen your assertiveness and active listening skills, empowering you to handle highly emotional situations with confidence.
COURSE CONTENT
Foundational skills:
Understanding Personalities with the DiSC Model: Introduction to personality dynamics influencing communication and conflict.
Active listening in emotional situations: Skills for empathy and understanding in charged conversations.
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Assertiveness training:
Techniques for clear, respectful expression without aggression.
Navigating conflict:
Conflict management: Exploring styles, solutions, and opportunities in conflict scenarios.
Structures for Difficult Conversations: Frameworks for initiating and navigating challenging discussions effectively.
Dealing with Difficult People: Strategies for constructive engagement with challenging personalities.
Non-Violent Communication: Offering feedback and expressing needs respectfully.
Enhancing interactions through emotional and cultural intelligence:
Stress management techniques: Staying calm and composed in stressful situations.
Cultural sensitivity: Enhancing interactions by understanding and respecting cultural differences.
Solution-oriented moderation techniques: Steering conversations towards positive resolutions with innovative methods.
Tip: We recommend purchasing the DISC personality profile so that each participant can get even more out of this seminar.
METHODS
Methods: Interactive training with self-reflection, pair and group work, short practice scenarios, plenary discussion, peer advice groups etc.
TARGET GROUP
Aimed at people who are in constant communication with customers or suppliers but do not negotiate every day, for example employees in internal sales or operational purchasing.