ONLINE course
Professional e-mail communication in English
Successful and professional business correspondence!
In just 9 hours of training, you will learn the vocabulary, language and soft skills to conduct professional negotiations in English.
Course content
Module 1 (one afternoon session)
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How do I formulate the subject line to attract greater attention?
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How do I avoid misunderstandings and read between the lines?
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How do I arouse a certain sympathy through my phrasing and choice of words?
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How do I apply informal, business and formal writing styles?
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How do I use indirect phrases?
Module 2 (one afternoon session)
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How do cultural differences influence email correspondence?
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How do I deal with criticism and "emotional" emails?
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How do I deliver bad news without damaging the business relationship?
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How do I say or write "no" when I cannot fulfill a request?
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What answers do you have to my specific questions?
Benefit: ...and how you can benefit personally?
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You are well-prepared for the world of negotiations in English
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You practice the use of soft skills needed for negotiations.
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You can now better understand and deal with cross-cultural situations.
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You reduce your nervousness and are more confident in speaking ‘negotiation’ English.
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You are ready grow your international negotiation skills with Hawkins Consulting Negotiation courses.
“I don’t believe in the born negotiator. You can learn, practice and enhance your skills. And that with every negotiation.” Sebastian James Hawkins
These topics are covered in this course based on the four main phases of negotiations: Preparation, Information, Bargaining, Close.
For the preparation phase:
Learn key vocabulary and concepts for negotiations
Train small talk & introductions
Understand agenda English
For the information phase:
Learn how to get the negotiation off to a good start
Train various questioning techniques
Understand how to ‘listen actively’ properly
For the bargaining phase:
Learn how to react to, deal with and resolve difficulties
Train discussion techniques for negotiators
Understand how to reframe situations to resolve sticking points
For the closing phase:
Learn how to bring a negotiation to an end whether it is positive or negative
Train summarizing and giving feedback techniques
Understand how different cultures (US/UK/CHINA) approach negotiations
How we train:
We have divided the course into 3 sessions, to give you plenty of time to learn, practice and improve as you go along, culminating in holding a short and simple (not difficult from a negotiations perspective) negotiation in the final session.
Don’t worry, it isn’t boring, ‘school-like’, and theoretical. We adopt a very-much ‘learning by doing’ approach, with short trainer input and hands-on practice. You will get personal feedback all along in a safe environment.
Sign up, skill up and build up your English for negotiations today!
David Preston
Trainer
David hat fünfundzwanzig Jahre Erfahrung im Unterrichten von Gruppen und im Coaching von Managern in Englisch. Er liebt es, andere zu ermutigen und ihnen zu helfen, ihre Kommunikationsfähigkeiten zu verbessern sowie ihr Selbstvertrauen im Umgang mit der Sprache zu erhöhen. Ursprünglich aus Sheffield in England, David lebt und arbeitet seit 1995 in Deutschland. Außerdem hat er 1998 ein Jahr lang in einer Sprachschule in Kroatien unterrichtet.
Booking information
Upcoming events:
currently no dates available
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LIVE over 3 mornings
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System: Clickmeeting
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Duration: 3.5h per day (including short breaks)
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Language: English
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Minimum level of English: B1
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Some negotiation experience can be helpful but not necessary
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Maximum participants: 8
Participation fee
€ 375.00 plus VAT.